COVID-19 CONDITIONS – KEEPING YOU SAFE AT OUR CONCERTS
UPDATED ON 13 JULY 2022
The active choristers and all full-time SPC staff are double vaccinated. We will be adhering to the relevant NSW public health orders along with the requirements set out by our venue partners to create a safe environment for our audiences, performers and staff. Ticketholders will be informed of any developments and you can also check here our website for regular updates.
We ask you to read and familiarise these Covid-19 conditions. While COVID-19 public health orders and NSW Government guidelines are in place, the terms and conditions under this section will apply.
As conditions and public health orders evolve, we expect you will see changes relating to proof of vaccinations, mask wearing, physical distancing, hall capacity, entry and exit points, security arrangements, queuing, event and door opening times, interval arrangements (there may be no interval), food and beverage service, selling of merchandise and cloak room policies.
We ask you to stay up to date with current requirements and please stay at home if are you are unwell. If you are symptomatic, we may refuse entry to minimise the risk to others.
While this section is in effect, we are offering flexible ticket arrangements which are set out below.
The following conditions now apply in relation to tickets for any Sydney Philharmonia Choirs event:
a) Conditions of entry
Attending a concert while under quarantine or isolation orders is prohibited.
If you appear to have COVID-19 symptoms you may be denied entry or asked to leave. For the safety and wellbeing of everyone, you must not come to our concerts if you:
- feel unwell or if you are displaying any of the COVID-19 symptoms as identified by NSW Health– fever, cough, sore throat, shortness of breath, loss of smell or loss of taste.
- have tested positive for COVID-19 in the 14 days prior or are awaiting the results of a COVID-19 test.
- are required to self-isolate or quarantine.
- have been designated a close or casual contact and required to isolate.
- have returned from overseas or have visited a “positive COVID-19 case location” as outlined by the NSW Government in the last 14 days before the day of the concert.
By attending a concert at this time, you voluntarily assume and release Sydney Philharmonia Choirs, its Board, staff and singers from, the risks posed by COVID-19.
b) At the Sydney Opera House
- Box Office: The Box Offices are located on the Mezzanine level and will be open one hour prior to the start of the performance. Most patrons will have received e-tickets, so ticket collection at the Box Office will be limited. Of course, please come to Box Office if you have ticketing queries. The Welcome Desk in the Southern Foyer can deal with general enquiries.
- Getting to your Seat: Enter via the main doors on the Concourse under the Grand Staircase, or from the access lift which can take you the Mezzanine level. Front of House staff will direct you to the Concert Hall foyer and your seat. Please only sit in your allocated seat – no change of seat is permitted.
- Etiquette: Practise safe hand hygiene – wash hands regularly and make use of hand sanitising stations. For coughs and sneezes, use a tissue or your elbow, dispose of tissues promptly and hygienically.
- Masks: Audiences at the Sydney Opera House are strongly encouraged to wear masks while inside the foyers and Concert Hall, including during the performance. If this changes, we will inform patrons as soon as possible.
- Hand-Sanitiser: Hand sanitiser stations with Dettol Aloe Vera Gel are available in paths of travel, frequently accessed areas and near bathroom facilities.
- Digital Program Books: A digital program book will be available to download a week prior to the concert. A limited number of printed program books will be available for $10 each at the concert.
- Air-conditioning: The Sydney Opera House has a well-maintained and effective air-conditioning system to maximise ventilation with fresh air.
- Cloaking: Cloaking facilities will be open.
- Bars: Bars will be open.
- Cleaning: The Sydney Opera House regularly cleans high-traffic and high-touch areas with hospital-grade disinfectant.
- Staff training: Sydney Opera House staff have COVID-19 safety training.
c) Ticketing & Venue Capacity
- Ticket purchases are only available online or via telephone or at the venue. All tickets are print at home.
- Print at home tickets must be shown at the venue on arrival.
- All concerts will adhere to the maximum allowable capacity of each venue under the COVID-19 public health orders applicable to the particular venue and current at that time.
- Venues may be sold in physically distanced seating patterns as required in line with the COVID-19 public health orders applicable to the particular venue and current at that time.
d) Ticket Refunds, Credits and Donations
In the event we cancel a performance due to COVID-19, or you have feel you cannot attend due to COVID-19 symptoms, there are three options available.
- Credit: Transfer your ticket/s into a credit on your account for a future concert.
- Refund: If you have COVID-19 symptoms and cannot attend the performance, please contact us 24 hours prior to the performance. Requests made after the concert date are not guaranteed.
- Donate: Please consider donating the value of your ticket back to Sydney Philharmonia Choirs to support the organisation through these difficult times. Please note that all ticket donations are fully tax-deductible.
Call Sydney Philharmonia Choirs on (02) 8274 6200 (Mon-Fri 9am-5pm) or Sydney Opera House on (02) 9250 7777 (Mon-Sun 9am-5pm). Or email email@example.com or firstname.lastname@example.org
Except where required by law, we will only provide refunds at our absolute discretion. Under this policy, we will NOT provide a refund for the following conditions:
- You are well and do not wish to attend an event due to fears of exposure to COVID-19;
- You are unwell and do not attend an event (other than due to COVID-19 illness or symptoms);
- You no longer wish to undertake panned travel to Sydney;
- You are a ticket holder from a group at a higher risk of COVID-19;
- You are denied entry into the event for reasons which were disclosed in the ticket terms and conditions at the time of sale. These reasons may include (but not be limited to) vaccination status, non-compliance with mandatory mask-wearing or unwillingness to provide personal contact information when requested;
- You attend the performance and subsequently leave partway through due to feeling unwell.
Ticketholders who, under medical advice, are remaining isolated and are no longer able to attend the performance may request consideration of a discretionary refund by contacting us at email@example.com
If you have any questions about these terms and conditions, please call Sydney Philharmonia Choirs on (02) 8274 6200 or email firstname.lastname@example.org